Privacy Policy — baji99in

baji99in collects personal data from you in several ways: directly when you register an account, when you make deposits or withdrawals, when you contact our support team, and automatically when you interact with the platform through your browser or device. The categories of personal data we collect are described below.

Registration & Identity Data

When you create an account on baji99in, we collect your full legal name, date of birth, residential address, mobile number, and email address. This information is required to create your account, verify your identity, and communicate with you about your account activity. You may also be asked to provide a username and password, which you are responsible for keeping secure.

Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) compliance process, we may request copies of identity documents including your National Identity Card (NID), passport, or driving licence, as well as proof of address documents such as utility bills or bank statements. Where required, we may also request a selfie photograph of you holding your identity document. These documents are retained securely for the duration required by applicable compliance obligations.

Financial & Transaction Data

We collect records of all deposits, withdrawals, bonus claims, and betting or gaming transactions conducted through your baji99in account. This includes transaction amounts in Bangladeshi Taka (BDT), timestamps, payment method identifiers (such as the mobile number associated with your bKash or Nagad account), and transaction reference numbers. We do not store full card numbers, PINs, or mobile banking passwords.

Technical & Usage Data

When you access baji99in, our systems automatically record technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, session duration, and clickstream data. This data helps us maintain platform performance, detect suspicious activity, and improve the user experience for players across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh.

Communication Data

If you contact our support team via live chat or email, we retain records of those communications. This includes your messages, our responses, the timestamp of the interaction, and any attachments or screenshots you share with us. These records are used to resolve your query, train our support team, and maintain an audit trail of account-related discussions.

baji99in uses the personal data we collect for the following purposes. We process data only where we have a lawful basis to do so — either to fulfil our contractual obligations to you as a player, to comply with legal requirements, to protect the legitimate interests of the platform and its users, or where you have given specific consent.

Account Management & Service Delivery

We use your registration and identity data to create and maintain your account, authenticate your login sessions, process deposits and withdrawals, credit bonuses, and deliver the core gaming and sports betting services available on baji99in. Without this data, we cannot provide you with a personalised, secure account environment.

Identity Verification & Fraud Prevention

Your KYC documents and financial transaction records are used to verify that you are who you say you are, that you meet the 18+ age requirement, and that your account activity is consistent with legitimate recreational gambling. baji99in uses automated monitoring tools alongside manual review by our compliance team to detect potentially fraudulent transactions, unusual betting patterns, or signs of money laundering.

Customer Support

Communication data — including your support chat and email history — is used to resolve queries, investigate disputes, and provide you with account assistance. Our support agents can access relevant account information to contextualise your query and respond effectively. All support interactions are logged for quality assurance and staff training purposes.

Marketing & Promotions

With your consent, baji99in may use your contact details to send you information about promotions, bonuses, seasonal offers (such as Eid specials or BPL cricket promotions), and platform updates. You may withdraw this consent at any time by updating your marketing preferences in your account settings or by contacting support. We do not send marketing communications without a valid consent basis.

Platform Improvement & Analytics

Technical and behavioural usage data is analysed in aggregate to identify areas for platform improvement, optimise page performance, and understand how players across Bangladesh interact with different sections of baji99in. This analysis is conducted at an aggregate level and does not involve making decisions about individual players based solely on automated processing.

Legal & Regulatory Compliance

Certain personal data is retained and processed because we are legally required to do so — for example, transaction records that must be kept for anti-money laundering audit purposes, or identity documents retained to demonstrate compliance with age verification obligations. In such cases, the legal obligation is our lawful basis for processing, and you cannot request deletion of this data while the legal retention period is active.

baji99in does not sell, rent, or trade your personal data to any third party for commercial purposes. However, in order to deliver our services, meet legal obligations, and protect the integrity of the platform, we share certain personal data with the categories of third parties described below. In every case, data sharing is limited to what is strictly necessary for the specific purpose.

Payment Service Providers

To process deposits and withdrawals, we share relevant transaction information with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card networks such as Visa and Mastercard. The data shared is limited to what each provider requires to execute the transaction — typically your registered mobile number or payment account identifier and the transaction amount. Each payment provider operates under their own privacy policy, which governs how they handle data on their end.

Game Software Providers

Some of the games available on baji99in are powered by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data — such as your player session token, game round identifiers, and wagered amounts — necessary to render and resolve game rounds. Personal identity data such as your name or NID number is not shared with game providers.

Regulatory & Law Enforcement Authorities

Where required by law or in response to a lawful request from a competent authority, baji99in may disclose personal data to regulatory bodies, law enforcement agencies, or courts. This includes disclosures required under anti-money laundering regulations or in connection with investigations into financial crime. We will notify you of such disclosures where permitted by law.

Professional Advisers

We may share relevant personal data with our legal advisers, auditors, and compliance consultants where necessary for the purposes of legal proceedings, regulatory audit, or corporate due diligence. These parties are bound by strict confidentiality obligations and are not permitted to use your data for any purpose beyond the specific engagement for which it was shared.

Corporate Transactions

In the event of a merger, acquisition, or restructuring of the baji99in business, personal data held about registered players may be transferred to the successor entity as part of the business assets. You will be notified of any such transfer, and the new entity will be required to honour the commitments made in this Privacy Policy or provide you with adequate notice of any material changes.

baji99in uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how users interact with different areas of the site. This section explains what cookies we use, why we use them, and how you can control them.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) by your web browser when you visit a website. They allow the website to recognise your device on subsequent visits and recall certain information about your session or preferences. Cookies cannot execute code, carry viruses, or access files on your device.

Types of Cookies We Use

Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your account authentication state, enable secure transactions, and keep you logged in as you navigate between pages. Without these cookies, the platform cannot operate correctly. These cookies cannot be disabled.

Functional Cookies: These cookies remember your preferences and settings — such as your preferred language, display settings, and notification preferences — so that you do not have to re-enter them on every visit. They improve your overall experience on baji99in but are not strictly required for the core service to function.

Analytical Cookies: We use analytics cookies to collect aggregate data about how players use baji99in — including which pages are visited most frequently, how long sessions last, and which device types are most common among our Bangladesh-based user base. This data is used internally to improve the platform and is not shared with third-party advertisers.

Security Cookies: These cookies help us detect and prevent fraudulent activity, identify multiple accounts operating from the same device or IP address, and flag unusual session behaviour for review by our compliance team.

Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies will impair your ability to use baji99in — you may not be able to log in or complete transactions if these cookies are blocked. Instructions for managing cookies in popular browsers can be found in each browser's help documentation.

baji99in takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. No data transmission over the internet can be guaranteed as 100% secure, but we apply best-practice standards to minimise risk at every layer of our infrastructure.

Encryption in Transit

All data transmitted between your browser or device and the baji99in platform is encrypted using Transport Layer Security (TLS) protocols. This ensures that information such as your login credentials, personal details, and payment references cannot be intercepted or read by third parties during transmission. You can verify this by checking for the padlock icon in your browser's address bar when visiting baji99in.

Encryption at Rest

Sensitive personal data stored on baji99in servers — including KYC documents and financial records — is encrypted at rest using strong encryption standards. Passwords are stored using a one-way cryptographic hashing algorithm; baji99in does not store your password in plain text and cannot retrieve it. If you forget your password, a reset link will be sent to your registered email address.

Access Controls

Internal access to personal data is governed by a strict role-based access control policy. Only authorised personnel with a legitimate business need — such as compliance officers handling KYC reviews or support agents resolving account queries — can access player personal data. All internal access to personal data is logged and subject to regular audit.

Incident Response

In the unlikely event of a data security incident that affects your personal data, baji99in has an incident response procedure in place. Where a breach is identified that poses a risk to your rights and interests, we will notify affected players promptly via their registered email address, describe the nature of the incident, and outline the steps taken to contain it and prevent recurrence.

Your Responsibilities

Data security is a shared responsibility. You are responsible for keeping your baji99in login credentials — your username and password — confidential. Do not share your password with anyone, do not use the same password across multiple platforms, and enable any additional security features available in your account settings. If you suspect your account has been compromised, contact our support team immediately.

As a registered player on baji99in, you hold a number of rights in relation to your personal data. These rights are described below. To exercise any of these rights, contact our support team via live chat or by emailing support@baji99in. We will respond to your request within a reasonable timeframe — typically within 30 days of receipt.

Please note that some rights are subject to limitations. For example, we cannot delete data that we are legally required to retain, and we cannot provide access to data where doing so would compromise an ongoing compliance investigation. Where we are unable to fulfil a request in full, we will explain the reason clearly.

baji99in retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. Once data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked to an individual player.

Account Data

Personal data associated with your registered account — including your name, contact details, and account preferences — is retained for the duration of your active account and for a minimum period following account closure as required to fulfil any outstanding compliance obligations, resolve disputes, or respond to regulatory enquiries. If you request account deletion, non-essential personal data will be erased within a reasonable timeframe following closure, subject to any mandatory retention periods.

Financial & Transaction Records

Records of deposits, withdrawals, bonuses, and betting transactions are retained for a minimum of five years from the date of each transaction. This retention period reflects standard anti-money laundering compliance requirements. These records may be retained for longer where they are subject to an ongoing investigation or legal proceeding.

KYC & Identity Documents

Copies of identity documents submitted as part of the KYC process are retained for a minimum of five years from the date of account closure, or longer where required by applicable regulations. These documents are stored securely with restricted access and are used only for compliance verification purposes.

Support & Communication Records

Records of support interactions — including live chat logs and email correspondence — are retained for a minimum of two years from the date of the interaction. These records support quality assurance, dispute resolution, and staff training. After the retention period expires, communication records are securely deleted unless they are relevant to an open dispute or compliance matter.

Technical & Usage Data

Automatically collected technical data such as IP address logs, session data, and clickstream information is retained for a shorter period — typically 12 months — unless specific records are flagged as relevant to a security investigation or fraud case, in which case they may be retained for longer at the discretion of our compliance team.

baji99in reviews this Privacy Policy periodically to ensure it remains accurate, up to date, and reflective of current data processing practices. We may update this policy in response to changes in applicable law, changes in our platform's functionality, or changes in the way we collect and use personal data.

Notification of Changes

When we make material changes to this Privacy Policy — changes that significantly affect how we collect, use, or share your personal data — we will notify you by sending a communication to your registered email address. The updated policy will also be published on this page with a revised "Last Updated" date at the top. We encourage you to review this page periodically even when you have not received a direct notification, as minor clarifications may be made without individual notification.

Continued Use as Acceptance

By continuing to use baji99in after a revised Privacy Policy has been published, you acknowledge that you have read and understood the updated terms. If you do not agree with the changes, you have the right to close your account and request deletion of your personal data in accordance with the rights described in Section 6 of this policy.

How to Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or to how baji99in handles your personal data, please contact our support team. Our support team handles all privacy-related enquiries and will direct your request to the appropriate person within our compliance function.

You can reach us by emailing support@baji99in with the subject line "Privacy Enquiry". Please include your registered username and a clear description of your question or request so that we can respond as efficiently as possible. We aim to acknowledge all privacy enquiries within 5 business days and to provide a substantive response within 30 days.

Minors

baji99in is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been submitted by a person under 18, that data will be deleted promptly and the associated account will be closed. If you believe a minor has registered an account on baji99in, please notify us immediately at support@baji99in so that we can investigate and take appropriate action.